Refund policy

Contact right
The deficiency of the Purchase Act may apply to goods purchases.

When you shop with us as a consumer, you have a 24 -month warranty. This means that you can either get the item repaired, exchanged, money back or reject in the price, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of erroneous use of the product or other injurious behavior.

In the case of Custom-Made products, the product will be exchanged for new by complaint. If you are still not satisfied, a credit note will be given a reasonable extent.

You must advertise within "reasonable time" after you have discovered the defect in the item. If you are advertising within a month after the defect is discovered, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging and remember to get a receipt for dispatch so that we can repay your shipping costs.

The item is sent to:
Ørbyhage 96
6100 Haderslev

When you return the item, please describe the problem as detailed as possible.

We do not receive packages without distribution or packages sent by email. Requirement.

Cancellation right
At Coastal, you have the right of withdrawal for 14 days.

The cancellation deadline expires 14 days after the day you have received your item, or get the last item in physical possession when it comes to an agreement on several different items ordered in one order and which is delivered individually.

If the item consists of several lots or parts, the cancellation deadline expires 14 days after the day you get the last party, or the last part of physical possession.

You must give us notice within 14 days of receipt that you wish to cancel your purchase. The message must be given by email: or by using our return portal. In your message, make clear us clearly that you want to exercise your right of withdrawal.

You cannot regret simply by refusing to receive the item without at the same time giving us clear notice of this.

You must return your order to us without undue delay, and within 14 days of notifying us that you wish to cancel your purchase. You must incur the direct expenses in connection with the goods return shipping. You carry the risk of the item from the time of the delivery of the item.

Certain goods by virtue of their kind cannot be returned by normal mail. This applies to: Furniture and larger lamps.

Has the item been damaged during shipping
If the item has been damaged during shipping, you are obliged to report it to the shipping company or coastal the same day you receive the item in order to claim compensation for damaged product.

The item's condition when you send back
You are only liable for any deterioration of the value of the item, which is due to handling other than what is necessary to determine the nature, characteristics and the way it works. In other words, you can try the item in the same way as if you tried it in a physical store, but you must not take it in actual use.

If the item is tried beyond what is described above, we consider it used, which means that when you cancel the purchase, you only get a part or none of the purchase amount return, depending on the commercial value of the goods.

Repayment of the purchase amount
If you regret your purchase, you will receive the amount you have paid to us. In the event of a impairment for which you are liable, this purchase amount will be deducted.

If you use your right of withdrawal, we will refund all payments received from you, including delivery costs (but no additional costs due to your own choice of a form of delivery than the cheapest form of standard delivery we offer), without undue delay and during all circumstances within 14 days of the date we received notification of your decision to cancel this Agreement. We make such a refund with the same means of payment that you used in the original transaction, unless you have explicitly agreed in something else.

We can withhold the repayment until we have received the item back.

If you regret the purchase, the item must be sent to:
Ørbyhage 96
6100 Haderslev

If you have regretted your purchase, feel the "cancellation right" and attach a copy of the order confirmation.

We do not receive packages without distribution or packages sent by email. Requirement.